Built for Your Type of Diamond Business
Glanz CRM adapts to how you work — whether you're a solo appraiser, a Bangkok retailer, or a multi-branch wholesaler.
For Retailers
Showroom-ready inventory management with client-facing tools.
Common challenges
- Clients ask "do you have a 1.5ct round E VS1?" — and you can't answer instantly
- Stones go on hold or memo and get forgotten
- Pricing is inconsistent across staff
- No record of what clients have looked at or want
How Glanz CRM solves it
Instant inventory search
Answer any client query in seconds with full 4C filtering.
Hold & memo tracking
Every stone has a real-time status — available, on hold, on memo, sold.
Consistent pricing
Markup rules ensure every staff member quotes the same price.
Client wishlists
Record what each client wants and notify them when it arrives.
For Wholesalers
High-volume memo management and supplier payables at scale.
Common challenges
- Dozens of memos out at once — hard to track who has what
- Supplier invoices and payables scattered across emails
- Bulk pricing calculations take hours in spreadsheets
- No visibility into which clients are actually buying
How Glanz CRM solves it
Bulk memo management
Track all outgoing memos with aging alerts and return deadlines.
Supplier payables
Manage what you owe, when it's due, and payment history.
Bulk pricing engine
Price 500 stones in minutes with Rapaport + custom markup rules.
Client buy rate analytics
See which clients convert memos to sales and focus your effort.
For Appraisers
GIA-linked appraisal reports with full compliance audit trail.
Common challenges
- Appraisal reports are created in Word and hard to archive
- GIA certificate verification is manual and slow
- No audit trail for regulatory compliance
- Clients ask for historical valuations and you can't find them
How Glanz CRM solves it
Professional report builder
Create branded appraisal reports with digital signature in minutes.
Instant GIA verification
Verify certificate authenticity with one click via GIA API.
Compliance audit log
Immutable record of every appraisal action for regulatory review.
Certificate archive
Search and retrieve any historical appraisal instantly.
Multi-Location
Unified inventory and team management across all your branches.
Common challenges
- Inventory is siloed by branch — no unified view
- Staff at one location can't see what's available at another
- Different pricing at different branches causes confusion
- No central reporting across the whole business
How Glanz CRM solves it
Unified inventory view
See all stones across all locations in one dashboard.
Inter-branch transfers
Move stones between locations with full audit trail.
Role-based access per branch
Staff see only their branch; managers see everything.
Consolidated reporting
P&L, pipeline, and inventory reports across the entire business.
Find the Right Plan for Your Business
Book a demo and we'll recommend the right setup for your specific operation.