Privacy Policy
Last updated: October 3, 2026
1. What Information We Collect
Glanz CRM collects information necessary to provide our diamond inventory management and CRM platform. We collect the following types of information:
- •Account Information: Email address, name, role, and authentication credentials when you create an account.
- •Business Data: Diamond inventory details, customer information, sales records, memos, holds, purchases, and supplier data you enter into the platform.
- •Usage Data: Pages visited, features used, time spent, and interactions with the platform (via Google Analytics).
- •Device Information: Browser type, operating system, IP address, and device identifiers for security and analytics.
- •Email Account Data: SMTP credentials and email messages if you connect email accounts for the email box feature.
- •Payment Information: Stripe processes payment data for any premium features or subscriptions (we do not store full payment card details).
- •AI Processing Data: Text and data you submit to AI features (OpenAI, Gemini, Anthropic, Perplexity) for analysis and recommendations.
- •Preference Data: Language, currency, theme, and other user preferences stored in your browser.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
To provide, maintain, and improve the Glanz CRM platform and deliver the features you use.
Authentication & Security
To verify your identity, prevent fraud, and protect the security of your account and data.
Analytics & Improvement
To understand how you use the platform and identify opportunities to improve features and user experience (via Google Analytics).
AI Processing
To provide AI-powered features like recommendations and analysis through third-party AI services.
Communication
To send you service updates, security alerts, and respond to your inquiries.
Legal Compliance
To comply with applicable laws, regulations, and legal obligations.
4. Do Not Sell My Personal Information
California Privacy Rights (CCPA): Under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of the "sale" of their personal information.
Glanz CRM does not sell personal information to third parties for monetary consideration. However, we do share data with service providers (Supabase, Stripe, Google Analytics, AI services) as necessary to operate the platform.
If you are a California resident and wish to exercise your rights under the CCPA, including:
- •Right to Know: Request what personal information we collect
- •Right to Delete: Request deletion of your personal information
- •Right to Opt-Out: Opt out of analytics and marketing tracking
Please contact us at support@glanzcrm.com with your request.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
GDPR Rights (EU/EEA Residents)
- •Right of Access: Request a copy of your personal data
- •Right to Rectification: Correct inaccurate data
- •Right to Erasure: Request deletion of your data ("right to be forgotten")
- •Right to Restrict Processing: Limit how we use your data
- •Right to Data Portability: Receive your data in a portable format
- •Right to Object: Object to processing of your data
- •Right to Withdraw Consent: Withdraw consent at any time
CCPA Rights (California Residents)
- •Right to Know: Request what personal information we collect and how it's used
- •Right to Delete: Request deletion of your personal information
- •Right to Opt-Out: Opt out of the sale of personal information
- •Right to Non-Discrimination: We will not discriminate against you for exercising your rights
To exercise any of these rights, please contact us at support@glanzcrm.com.
6. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations:
- •Account Data: Retained while your account is active and for 30 days after deletion.
- •Business Data: Retained as long as you maintain an active account.
- •Analytics Data: Google Analytics data is retained for 26 months by default.
- •Consent Records: Stored in your browser's localStorage until you clear your cookies or delete your account. Consent audit trail is retained for 90 days.
- •Legal/Compliance Data: Retained as required by applicable laws (typically 7 years for financial records).
7. Contact Us
If you have questions about this Privacy Policy, your data, or wish to exercise your rights, please contact us:
Email: support@glanzcrm.com
Company: Glanz CRM
We will respond to your request within 30 days or as required by applicable law.
This Privacy Policy is effective as of October 3, 2026 and may be updated periodically. We will notify you of significant changes by updating the "Last Updated" date above.